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MAPLE ROOST TERMS OF USE

Last Updated: August 4, 2026
Version: 1.10.1

1. ACCEPTANCE OF TERMS

By downloading, installing, accessing, or using the Maple Roost mobile application ("App"), you ("User," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms form a binding agreement between you and Maple Roost LLC, a Florida limited liability company ("Maple Roost," "we," "us," or "our"). When you create an account, you accept these Terms and our Privacy Policy with a single checkbox after verifying your email address; the full documents are available to read before you accept and at any time in Settings → Legal.

Privacy Commitment: Maple Roost is committed to protecting your and your child's privacy. We do not sell or rent personal information for third-party marketing purposes. Any data you input is used only to provide and improve the Services, as detailed in our Privacy Policy.

2. DESCRIPTION OF SERVICE

Maple Roost is a mobile application designed to help parents and caregivers track and monitor activities related to infants and children, including but not limited to feeding, sleeping, diaper changes, growth measurements, and developmental milestones ("Services").

3. ELIGIBILITY AND PARENTAL CONSENT

3.1 Age Requirements: You must be at least 18 years old to use this App.

3.2 Parental Authority: By using this App to track a child's information, you represent and warrant that you are the parent or legal guardian of the child, or have explicit permission from the parent or legal guardian to collect and input the child's information.

3.3 COPPA Compliance: This App is designed to comply with the Children's Online Privacy Protection Act (COPPA). Special protections apply to children under 13 years of age. The App collects information about children from their parents and guardians — it is not directed at children.

3.4 How We Ask For Parental Consent: Before any child information is collected, we take two steps, and these are the only two steps we take: (1) email verification using a one-time code sent to your registered email address via our authentication system, which confirms control of that email address; and (2) an explicit checkbox acknowledgment of our COPPA Parental Consent Notice — never pre-checked — when you add your child's profile. The full documents are available to read before you accept them and at any time in Settings → Legal. Maple Roost is designed for use only by adults, and children may not create accounts or use the App; a child's information reaches us from a parent or guardian, not from the child. We may strengthen or change this process as legal requirements and available technologies evolve.

3.5 Right to Revoke Consent: Parents may revoke consent and request deletion of their child's data at any time by contacting us at coppa@mapleroost.app.

4. USER ACCOUNTS AND RESPONSIBILITIES

4.1 You are responsible for maintaining the confidentiality of your account credentials.

4.2 You are responsible for all activities that occur under your account.

4.3 You must provide accurate, current, and complete information during registration.

4.4 You must promptly update your account information to keep it accurate and current.

4.5 Account Security: You agree to keep your account credentials secure and to notify us promptly at support@mapleroost.app if you suspect unauthorized access to your account. We use industry-standard security measures, but cannot guarantee absolute security. You may use optional security features, including authenticator-app two-factor authentication and a device biometric (Face ID or Touch ID) or passcode app lock (the app lock is on by default on supported devices; you can turn it off in Settings). These are provided for your convenience and do not replace your responsibility to safeguard your credentials. Any biometric authentication is performed entirely by your device — we never receive your biometric data.

5. PERMITTED USE

5.1 The App is intended for personal, non-commercial use by parents and caregivers.

5.2 You may use the App to track and monitor activities related to children in your care.

5.3 You may share access with other authorized caregivers as permitted by the App's sharing features.

6. PROHIBITED USES

You agree NOT to:

6.1 Child Safety — Zero Tolerance:
Maple Roost exists to protect children's memories, and we have zero tolerance for any use of the App that exploits or endangers a child. Uploading, storing, or sharing child sexual abuse material (CSAM), or using the App or its sharing features to groom, exploit, sexualize, or harm any child, is strictly prohibited. If we become aware of apparent CSAM or child exploitation, we will immediately and permanently terminate the account, preserve the material and related account records as required by law, and report it to the National Center for Missing & Exploited Children (NCMEC), and to law enforcement where appropriate, as required under applicable law, including 18 U.S.C. § 2258A. There are no warnings and no second chances under this policy. Please note how we would come to know: we do not scan or review your content, and the entries and photos protected by your Memory Key are encrypted on your device (Section 7.6), so we cannot see them. We act on what is reported to us — by you, by another person, or by a legal authority. You can report a concern at any time through the in-app Feedback & Reports screen (More → Feedback & Reports) or at legal@mapleroost.app.

7. PRIVACY, DATA PROTECTION, AND AUTOMATED PROCESSING

7.1 Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

7.2 For children under 13, special protections apply under COPPA. Please review our COPPA Parental Consent Notice.

7.3 You consent to the collection, use, and sharing of information as described in our Privacy Policy.

7.4 Third-Party Services: The App relies on the following third-party services to operate. We use each of them under their own published terms of service and data-processing terms, for the function described. Each is described with the specific function it performs:

7.5 Automated Processing Disclosure: The App uses automated processing in the following ways:

7.6 Encryption: In addition to the encryption in transit and at rest provided at the infrastructure level by our hosting providers (primarily Supabase), Maple Roost uses client-side (on-device) encryption for your sensitive family data. When you create a Memory Key (recovery key), the entries, notes, and photos you record are encrypted on your device using keys held by you — your Memory Key, and, on Apple devices, your device keychain — which we never receive. Because the keys stay with you, we do not hold the keys to that content — so we cannot read those encrypted entries and photos, and they are stored on our servers only in encrypted form. This is a statement about who holds the keys to that specific content; it is not a guarantee about the security of our systems generally, and it does not extend to anything described below as not client-side encrypted. This also means we cannot recover that content for you: if you lose your Memory Key and your device's keychain copy is not available, we cannot read or restore it — not even at your request. If you have not created a Memory Key, this on-device encryption is not in effect for your account, and what you record is stored in readable form on our servers. Creating a Memory Key protects what you record from that point forward; it does not reach back and re-protect content that was already stored in readable form, and earlier readable copies — including photos — can remain on our servers. Some data is intentionally not client-side encrypted so the app can work: for example, your child's name and basic profile details, emergency-profile information shown to responders, notification content, nap-time estimates the app saves to your account (see Section 7.5), exported data and PDFs you generate, and the basic scheduling metadata (such as dates and which child an entry belongs to) used to organize your timeline. During an earlier rollout period we briefly kept a readable server-side copy as a safety net so that no memory would be lost while the feature stabilized; that safety-net copy has since been removed.

7.7 Location and IP Address: We do not collect GPS or device-level precise location data. We do collect IP addresses as technical and security data (for example, when you provide consent). When you accept our legal documents, your IP address is recorded server-side from your device's request to our own servers at the moment consent is saved — no third-party service is involved — for fraud-prevention and consent record-keeping. IP addresses can approximate a city or region.

8. MEDICAL DISCLAIMER

8.1 Not Medical Advice: The App is for informational and tracking purposes only. It does not provide medical advice, diagnosis, or treatment.

8.2 Health Records You May Track: The App allows parents to optionally record health-related information including vaccinations, medications, symptoms, doctor appointments, and other health events the parent chooses to record. You are responsible for the accuracy of this information.

8.3 Consult Healthcare Providers: Always consult with qualified healthcare professionals regarding your child's health, development, and medical needs.

8.4 Emergency Situations: In case of medical emergencies, contact emergency services immediately. Do not rely on the App for emergency medical assistance.

8.5 No HIPAA Coverage: This App is not covered by HIPAA (Health Insurance Portability and Accountability Act) as we are not a covered entity under HIPAA regulations.

8.6 AI and Analytics Disclaimer: Seek professional advice before relying on any AI-generated insights, analytics, summaries, or suggestions provided by the App. These features are for informational purposes only and may be incomplete or imperfect.

9. INTELLECTUAL PROPERTY

9.1 The App and its content are owned by Maple Roost LLC, a Florida limited liability company, and are protected by copyright, trademark, and other intellectual property laws.

9.2 You are granted a limited, non-exclusive, non-transferable license to use the App for personal purposes.

9.3 Prohibited Commercial Use: You may not scrape, extract, or commercially exploit any data, analytics, or insights from the App.

10. USER-GENERATED CONTENT AND DATA EXPORT

10.1 You retain ownership of the data you input into the App.

10.2 You grant Maple Roost a limited, non-exclusive, worldwide license to host, store, process, display, transmit, back up, and secure your content, and to use it only as necessary to support and operate Maple Roost — and for no other purpose. This license is sublicensable only to the service providers and subprocessors that help us run the Services (for example, our hosting provider), and only for those same purposes. The license ends when your content is deleted, except for temporary backup copies, records we are required to keep for legal compliance, and prior operational uses already necessary to provide the Services.

10.3 You are responsible for the accuracy and legality of all information you input.

10.4 Data Export: You may export a copy of your data through the App at any time. The "Export everything" option bundles your account information, activity records, and the photos you have uploaded into a single file, assembled and (where applicable) decrypted on your device, that you can save or share; a data-only export (without photos) is also available. Exports are available whether or not you have an active subscription.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 MAPLE ROOST LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11.2 OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE PAST 12 MONTHS.

11.3 THE APP AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Maple Roost LLC and its members, officers, agents, and employees from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

13. TERMINATION AND ACCOUNT DELETION

13.1 You may terminate your account at any time by following the instructions in the App.

13.2 We may terminate or suspend your account for violation of these Terms.

13.3 Upon termination, your right to use the App ceases immediately.

13.4 Data Deletion on Account Closure: When you delete your account, your personal data is removed promptly from our active production systems. A child's records are family records: if a child on your account has a designated co-parent, that child's profile, entries, and photos are not deleted — they pass intact to the co-parent, and your name is removed from entries you authored. A child with no co-parent is permanently deleted with your account. Residual copies in our hosting provider's encrypted backups are overwritten on the standard backup-retention cycle, within 90 days. Consent and acceptance records, and limited transaction records, may be retained longer only where required by applicable law. Minimal security audit records (sign-in and account-lifecycle events) may be retained for a limited period for fraud and abuse prevention.

14. CHANGES TO TERMS

We may update these Terms from time to time. We will notify you of material changes through the App or by email. Continued use after changes constitutes acceptance of the new Terms.

15. CHANGES TO THE SERVICE

We may modify, suspend, or discontinue any features of the App with reasonable notice. If we discontinue the service entirely, we will provide at least 30 days' notice and the ability to export your data.

16. GOVERNING LAW

These Terms are governed by the laws of the State of Florida and applicable federal law of the United States, without regard to conflict of law principles. Maple Roost LLC is organized as a Florida limited liability company.

17. THIRD-PARTY SERVICES

The App integrates with the third-party services described in Section 7.4. We use those services under their own published terms and data-processing terms, and we are not responsible for their independent practices or content. Your use of Apple App Store features is also subject to Apple's own terms and policies.

18. NO SALE OF PERSONAL INFORMATION; BUSINESS TRANSFERS

We do not sell or rent personal information for third-party marketing purposes. In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred to the successor entity; any such successor will be bound by this commitment and our Privacy Policy as in effect at the time of the transfer.

19. PRIVACY RIGHTS AND DATA SUBJECT RIGHTS

If you are a California resident, you have rights under the California Privacy Rights Act (CPRA) including the right to know what personal information we collect, delete your information, correct inaccurate data, and obtain a portable copy. We do not sell or share personal information for cross-context behavioral advertising. EU and UK residents have similar rights under GDPR. See our Privacy Policy for details on exercising these rights. Contact privacy@mapleroost.app to submit a request.

20. EXPORT COMPLIANCE

You may not use the App in countries embargoed by the United States or if you are on any U.S. government restricted parties list. The App is subject to U.S. export control laws and regulations.

21. CONTACT INFORMATION AND NOTICES

For questions about these Terms, contact us at:

Maple Roost LLC
Email: legal@mapleroost.app
Phone: available on request
Mailing address: Maple Roost LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA

All notices to you will be sent to the email address in your account and are deemed received when sent. Legal notices to us should be sent in writing, to the email or mailing address above.

22. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

23. ASSIGNMENT

You may not assign these Terms without our written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets, subject to Section 18.

24. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

25. ACCOUNT SECURITY AND ABUSE PREVENTION

You agree not to use the App in any manner that could disable, overburden, damage, or impair the App, interfere with any other party's use of the App, or otherwise attempt to gain unauthorized access to the App, user accounts, or computer systems connected to the App.

26. MODERATION AND REPORTING ABUSE

We reserve the right to moderate and remove any user-generated content that violates these Terms or is otherwise harmful, abusive, or illegal. Users can report violations or abusive behavior through the in-app Feedback & Reports screen (More → Feedback & Reports) or by contacting us at legal@mapleroost.app. Reports concerning child safety are reviewed before anything else — see Section 6.1.

27. ARBITRATION & DISPUTE RESOLUTION

Any disputes arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, unless otherwise required by law. You agree to waive your right to a jury trial and to participate in class action lawsuits.

Opt-Out Right: You may opt out of arbitration by sending written notice to legal@mapleroost.app within 30 days of accepting these Terms.

Small Claims Exception: Either party may bring qualifying claims in small claims court.

Location: Arbitration will be conducted in the county in Florida where Maple Roost LLC maintains its principal place of business. Florida law governs the interpretation and enforcement of this arbitration clause.

28. DATA RETENTION

We retain your personal data while your account is active. When you delete your account, your personal data is removed promptly from our active production systems. A child's records are family records: if a child on your account has a designated co-parent, that child's profile, entries, and photos are not deleted — they pass intact to the co-parent, and your name is removed from entries you authored. A child with no co-parent is permanently deleted with your account. Residual copies in our hosting provider's encrypted backups are overwritten on the standard backup-retention cycle, within 90 days. Consent and acceptance records, and limited transaction records, may be retained longer only where required by applicable law (for example, to demonstrate compliance with COPPA consent requirements, or for tax or financial reporting purposes). Minimal security audit records (sign-in and account-lifecycle events) may be retained for a limited period for fraud and abuse prevention.

You may request deletion at any time by using the account deletion feature in the App or by emailing legal@mapleroost.app.

29. INTERNATIONAL USE

The App is intended for use within the United States. If you access the App from outside the U.S., you are responsible for compliance with local laws and regulations in your jurisdiction.

30. SUBSCRIPTIONS & PAYMENTS

30.1 In-App Purchases: Any paid subscriptions or features are sold exclusively through the Apple App Store using Apple's In-App Purchase system. We may also grant premium access at no charge (for example, to early supporters, household members you share with, or via promotional codes). Payment is charged to your Apple ID account upon confirmation of purchase.

30.2 Auto-Renewal: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage and turn off auto-renewal in your Apple ID account settings at any time after purchase.

30.3 Billing: All billing is handled by Apple through your Apple ID. We do not collect, process, or store your payment card information. Applicable taxes are determined and collected by Apple based on your location.

30.4 Cancellation & Refunds: You can manage or cancel a subscription in your Apple ID account settings (Settings > [your name] > Subscriptions). Refund requests are handled by Apple under the App Store Terms of Service and can be submitted at reportaproblem.apple.com.

31. COPYRIGHT COMPLAINTS (DMCA)

If you believe that content in the App infringes your copyright, please send a copyright (DMCA) notice to our Copyright Agent:

Maple Roost LLC — Copyright Agent
Email: dmca@mapleroost.app
Phone: available on request
Mailing address: Maple Roost LLC — Copyright Agent, 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA

Your notice must include all information required by the Digital Millennium Copyright Act. We have a policy of terminating repeat infringers in appropriate circumstances.

32. FORCE MAJEURE

Neither party shall be liable for any failure to perform due to events beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet outages, or government actions.

33. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and COPPA Consent Notice, constitute the entire agreement between you and Maple Roost LLC regarding the App.

By using the Maple Roost app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.